We know you’re busy, so we work hard to keep your wait time to a minimum. Please notify us at least 24 hours in advance if you need to cancel your appointment (see below)!
NO SHOW POLICY
For patients who do not show up for a scheduled appointment or who cancel less than 24 hours before the appointment time, we charge a $25 fee.
We understand that your busy life may sometimes make it impossible for you to keep your scheduled appointment. If you are unable to keep an appointment, please call at least 24 hours in advance to reschedule and to avoid a fee. This will allow us the opportunity to schedule another patient for the doctor’s valuable time, and to reschedule you promptly for a new appointment. Rarely, we may need to cancel your scheduled appointment, sometimes, in the case of medical emergencies, with little advance notice. If this happens, we will reschedule you as quickly as possible. Thank you for your understanding.
In order to provide you with the best quality and safest care, your doctor needs to know what medicines you are taking. Please update your doctor on your medications at each visit. Make and bring along a list of all medications you are presently taking, including prescription, over-the-counter, and natural and alternative medications. Or, if you prefer, put all the medications in a plastic bag and bring them along to show to your doctor.
Time to refill your prescription? Log in to the patient portal to request a refill. You can also contact your pharmacy to request a refill on your behalf during normal business hours. Please allow 48 hours for us to complete the request. If your prescription refills have expired, it is also probably a good time to schedule your next appointment with your doctor.
Insurance and Billing
BCG Medical Group participates with most major insurance carriers. Please contact us if you have any questions about accepted insurance. Please bring all of your medical insurance cards with you to each visit. We are happy to file insurance claims on your behalf for those insurers with which we participate and to help you determine what benefits your insurer provides. It is, however, ultimately your responsibility to know your insurer’s benefits and to pay any costs not covered by your insurer. If you have any questions about insurance coverage or billing, please call our business office at 866.331.0691. We’ll be happy to help!
If you will be receiving treatment under workers’ compensation, please secure your employer’s verification of coverage prior to treatment. Please bring this documentation including claim number and adjuster’s contact information with you to your appointment.
FINANCIAL RESPONSIBILITY AND FEES
We ask that you pay at the time of service for all services that are not covered by your insurer or that are determined to be your responsibility, including co-payments and deductibles. If your insurance policy is a high deductible plan, you will be asked to pay a deductible deposit of $150 before services are rendered. You will receive a statement for the remaining balance. For your convenience, we accept cash, check, MasterCard, Visa, Discover and American Express. If you have any questions about insurance, billing, or our fees, please call us at 866.331.0691. We’ll be happy to help!
If you have a life threatening medical emergency, please call 911 immediately or go to the nearest emergency room. For any other urgent matters that arise after hours or on weekends, please call our office at 912-443-4200. The answering service will contact the physician on call.
Your Records and Privacy
We carefully protect the confidentiality of your medical records. We will not release any of your information to anyone other than your physicians without your consent. If you need to request a copy of your medical records, please complete a medical records request form and mail or deliver it to our office. Some requests for medical records or medical forms might require a service fee for completion and have a processing time of seven to ten days for completion.
ADVANCED DIRECTIVES AND LIVING WILLS
If you have an advanced directive or living will, please make sure to share a copy and any subsequent updates with your physician. Your priorities and choices are important to us, so please do let us know what they are.
About Privia Medical Group
Our practice is a proud member of Privia Medical Group - a physician-led, multi-speciality, national medical group. The nation’s top primary care physicians and specialists came together to form Privia Medical Group and share in the mission of providing better, more coordinated care to patients.
Our group focuses on taking accountability for the health and wellness of the patients we serve. We use some of the latest advances in medicine to help our patients remain healthy and better manage disease by offering our patients access to innovative health management technologies, proactive team-based care, and an evidenced-based, patient-centered approach.
Here’s what sets Privia Medical Group apart from traditional practices:
- Nationally recognized top physicians and healthcare professionals
- Physician-led, high-performance medical group
- Unhurried, comprehensive visits, with time to develop the right care plan
- Personalized care that exceeds your expectations
- Collaborative, team-based medical group
- Staffed with Health Coaches, Nurse Educators, Pharmacists, and Care Managers
- Same-day/next-day appointments available
- Care reminders and alerts
- Check ins with clinical experts between your office visits
- Book appointments and renew prescriptions online
- Send and receive secure messages with your care team
- Secure access to electronic medical records
- Pay your invoices by credit card, securely and conveniently
Security and Privacy of Patient Information
We work diligently to ensure our patients’ information remains confidential and secure.
Not only is our team trained in modern privacy standards (such as HIPAA and PCI compliance), but we also keep your information secure with Secure Socket Layer (SSL) data encryption, firewalls, secure servers (including 24/7 surveillance and biometric access), and many more measures to ensure your information won’t fall into the wrong hands.
To learn more about Privia Medical Group and find other Privia doctors, please visit our website.